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Tech

U.S. safety watchdog says don't use Samsung's Galaxy Note 7

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Tech

U.S. safety watchdog says don't use Samsung's Galaxy Note 7

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COMING UP:U.S. safety watchdog says don't use Samsung's Galaxy Note 7

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00:00:01
>> The bad news keeps piling up on Samsung. The US Consumer Product Safety Commission, on Friday, not only urging all consumers to stop using the new Galaxy Note 7. But recommending they turn off the device until the company fixes a problem with batteries which can burst into flames.
00:00:17
Reuters tech editor, Jonathan Weber.>> It's certainly a major black eye for Samsung, that the Galaxy Note 7 was a well-received product. I think a lot of people were excited about it. And to have this kind of recall, especially on a safety issue, where you could actually get hurt by using the phone.
00:00:36
That's a pretty bad thing for a phone vendor.>> The Consumer Watchdog says, it is working with Samsung and has not yet determined whether a replacement Galaxy Note 7 will be an acceptable remedy. Canada's transport ministry on Friday, joining the US FAA which the day before banned the large smartphone from being turned on, charged on board, or even put in checked baggage, fearing the risk of an in-flight explosion.
00:01:03
The success of the Note has been key to setting Samsung apart from Apple and other competitors, but this could threaten the company if it lingers too long.>> We got some issues around what exactly the fix is and how simple that will be. They're still negotiating what's a suitable fix with the Consumer Product Safety Commission.
00:01:22
So I think they have to get out there with a fix as quickly as possible. They have to swap out all those defective phones as quickly as they can.>> No one yet knows just how much all of that is going to cost.