FIRST AIRED: September 29, 2016

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The minute we turned around, we were approaching a station, so everybody's thinking the train is gonna slow down, and it just collided. And at first, I thought something exploded, because typically there's warning, there was no warning, everybody, just stunned. The lights went off, and people started screaming, and it wasn't a jolt, it was completely thrown from one area to the next.
But because it was so crowded, and there wasn't much where to go. The second car kind of collided into us, and kind of shortened that little vestibule area. And one of the young ladies that had got thrown from that area. Her legs got stuck in the middle of the doorway, but we managed to pull her out before the actual impact happened, and so she was fine and she was just shaken.
The woman in front of me had fallen and hurt her knee, and the gentleman at the door hit his face right here and it was bleeding. But he was still helping people, because he hadn't really realized that he was injured.