FIRST AIRED: May 13, 2016

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>> Frustration boiling over at American airports after scenes like this one. Travelers in Chicago not stranded on the tarmac, but on the security line for hours. Widespread media coverage Friday may have been so embarrassing it forced the head of the TSA, and Homeland Security Secretary Jeh Johnson into damage control mode.
>> Three hours is not ideal. We want to reduce that as much as possible without compromising the safety of the American public. And that's what we are focused on very intensely right now. There continues to be a concern about aviation security, we cannot call it quits and go home.
>> Escalating wait times are becoming the norm after the TSA beefed up security following the airport attack in Belgium. To get travelers moving quicker through the security lines, Johnson Friday unveiled a ten point plan which includes hiring more TSA agents, increased overtime, and a marketing campaign to get more people to sign up for fast-track TSA PreCheck.
But long lines aren't the TSA's only problem. About 3,000 bags were unable to clear security Thursday night in Phoenix and had to be left in an airport parking lot. A technical glitch disabled the airport's screening system forcing travelers to board flights without their belongings. All this as Americans prepare for Memorial Day weekend, the unofficial start to the busy summer travel season.
Travelers better made sure they pack an extra dose of patience for the trip, with longer lines and fuller planes expected.