>> That sneaking suspicion your devices are spying on you may be for a good reason. A family in Portland says a private conversation at home was recorded by Alexa on Amazon's Echo, and sent to a random contact in Seattle.>> My husband and I would randomly joke sometimes, I bet these devices are listening to what we're saying.
>> This is Danielle, and the random contact was her husband's employee, who called them immediately.>> The person on the other line said, unplug your Alexa devices right now, we go around and unplug them all. He proceeded to tell us that he had received audio files, recordings from what was going on in our house.
I felt invaded, total privacy invasion.>> Danielle said an Amazon engineer acknowledged the problem and apologized profusely. Reuters cooresondant Jeffrey Dastin got the backstory from Amazon.>> Amazon said that the device believed it heard the wake word Alexa, so it started recording. And then it believed it heard the phrase, send message.
And then it asked, to whom, and it believed it recognized a name in the owner's contact list. And then recorded a message and sent it to that contact. And the company said that as unlikely as that sequence of events might sound, it's what happened. And it's gonna evaluate how to make that even less likely.
>> As for the audio filed delivered by Alexa, fortunately, it was only a conversation about hardwood floors.