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according to the head of the UN refugee agency , Antonio Guterres , so miles Reuters in Geneva , but opted for the whole of the Syrian war some people we talked to are opting why you end has taken until now to really make an impact in the picture , and better in Europe and elsewhere , we've heard criticism from former staff members at UNHCR and humanitarian experts group bill into territory done a great job on the emergency from hitting the crisis but he could have done more in preparing Europe comparing the world spreading the message changing the narrative , to get ready for what comes all of them and inevitable refugee crisis in Europe , some critics say the UNHCR has lost some of its political clout and it's no longer able to conjure up some of the political solution , it lost its charismatic leadership and its current sheet , Antonio Guterres is accused of pulling it functions not standing up to the Syrian government and running up to naming names name and shame donor governments who don't pay up to now , it's only recently in the last few weeks that unites the office really begun to call out , specific countries which are not , they also need to take refugees and share that part of the burden so we're hearing a new language from the UN , but many are asking why it's taken this long