FIRST AIRED: June 16, 2018

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00:00:00
>> Cobbled streets, steep, narrow roads and steps, obstacles which can be a nightmare for people with disabilities but a part of life in some cities, such as Portugal's capital, Lisbon. Fed up with being locked out of parts of this city, some are now fighting back, armed with new technology in what developers say is a world's first.
00:00:22
I'm Katrine Dermody for Reuters in Lisbon. By February last year, all businesses and local councils in Portugal were supposed to make sure public spaces were easily accessible for everyone. But you can see that streets like this prevent people from being able to move freely around their own neighborhood.
00:00:38
I've been filming with people who are trying to do something about it. Ricarte Shara developed a PlusAccess app after he struggled to enter a restaurant where he was celebrating his wedding anniversary. He allows users to leave reviews based on accessibility.>> The theory is like a Tinder, thumbs up, thumbs down.
00:00:58
And when we do thumbs down, it's not accessible. And I have a couple of questions about if the entrance have steps or not, if inside have space or not, if it have a bathroom or not.>> PlusAccess is thought to be the world's first application that allows users to file official complaints straight to authorities, allowing them to have a direct line to voice and find solutions to their grievances.
00:01:27
Only 70 complaints were filed in Portugal in the whole of 2016, but since the app's introduction last month, 95 complaints have already been fired off. Renee Bernard used the app to decide where to throw a birthday party.>> Disabilities, we have a kind of responsibility to come out of the house and show people that we are here.
00:01:52
People with disabilities are part of the population, we are voters.>>
LAUGH]