FIRST AIRED: March 14, 2018

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>> This ten-month old French Bulldog named Kokito died on a United Airlines flight Monday, after an attendant forced its owners to put the pet in an overhead bin.>> He was a really special dog. It's just sad the way he has to just sleep.>> 11-year-old Sophia Ceballos and her mother Catalina Robledo were on a flight from Houston to New York.
Robledo says she placed her dog in a small carrying bag under the seat in front of her, but the flight attendant insisted she put the animal overhead.>> I was like, it's a dog, it's a dog, he can't breathe there. And she's like, it doesn't matter. She felt the dog and she put him up there.
>> The family says they heard the dog barking for two hours on the three-and-a-half hour flight, but then he went silent. They wanted to check on him but couldn't, because of turbulence. No one was allowed to get out of their seats. When the flight finally landed, the found Kokito had died.
>> My mom was crying, she was screaming there looking at him.>> United has issued an apology saying this was a tragic accident that should never have occurred, as pets should never be placed in the overhead bin. The flight attendant claims she didn't know a dog was in the bag.
United has issued a refund to the family, including the $125 pet cabin fee they paid. This isn't the first time the airline has come under scrutiny. Last April, the carrier reached a settlement with Dr. David Dao, a passenger who was dragged off a United flight. The incident was captured on video and sparked widespread outrage.