>> You ready for this one, James?>> 14-year-old Grant Thompson was getting ready to play video games with his friends when he stumbled upon an alarming glitch in Apple's FaceTime app.>> I tried to FaceTime my friend Nathan to see if he wanted to play some video games with me, and he didn't answer right away.
So I swiped up on the FaceTime to add another person, my friend Diego.>> That's when he discovered the call to his first friend automatically connected, even though his friend hadn't picked up the call yet.>> I was pretty shocked that we could hear him and he could hear us.
>> That confusion turned out to be a major bug in Apple's group FaceTime software which allowed iPhone users to hear audio from the recipient's phone even if that person had not yet picked up the call. The teen's mother, Mitchell, a lawyer, says she tried to warn Apple about the glitch.
She sent emails, made phone calls, posted on Facebook and Twitter, and even sent a letter on her law firm's letterhead. She says it took nine days to finally get a response from the company.>> Short of smoke signals I thought I did everything.>> By then the FaceTime flaw had already gone viral.
Apple says it's aware of the problem and will issue a software patch later this week to fix the bug. Until then, users are being told to disable FaceTime until the fix is made.