FIRST AIRED: April 13, 2017

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00:00:00
>>
NOISE] M
God.>> The family of Dr David Dao expected to speak publicly Thursday for the first, time days after the 69 year old passenger was forcibly dragged off a United flight in Chicago to make room for crew members. Dao's attorneys filing and emergency request with Illinois State Court demanding the airline preserve video, cockpit voice recordings, passenger lists and other evidence associated with the event.
00:00:26
Scrambling to put the lid on the public relations nightmare, United CEO Oscar Munoz making yet another apology Wednesday, vowing to no longer use law enforcement to remove booked, paid, and seated passengers from its planes to make room for additional crew members. The company now offering full refunds to all of the passengers on the flight, and Chicago's Aviation Department putting two more officers on administrative leave.
00:00:53
Legal experts say the public outcry over Dao's treatment will likely push the airline to a quick and generous settlement.