FIRST AIRED: April 15, 2017

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Transcript

00:00:01
>> United Airlines changing its booking policy so that this,>>
SOUND]>>
Never happens again. The airline now saying it will ensure that crew members travelling on its own planes are booked at least one hour prior to departure, before passengers are boarded. So if you're asked to give up your seat on United, at least you won't already be in it.
00:00:24
The new rule comes roughly a week after passenger David Dao was forcibly dragged off a flight from Chicago to Louisville, battering United's image and tanking its stock. Dao's attorney says his client suffered a concussion, broken nose, lost two front teeth, and will need reconstructive surgery and he'll likely sue.
00:00:43
United's board saying it's standing behind CEO Oscar Munoz who's been under fire for his handling of the situation. In an unrelated incident, a passenger on a United flight from Houston to Calgary, Alberta this week was stung by a scorpion that had dropped down from his overhead bin.