FIRST AIRED: April 13, 2017

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Transcript

00:00:00
>> What happened to my dad should have never happened to any human being regardless of the circumstance.>> The daughter of Dr. David Dao speaking out Thursday for the first time. Saying her family was horrified to see the now infamous video of her father getting forcibly dragged off a United flight in Chicago Sunday to make room crew members.
00:00:21
Dao's attorney claims the 69 year old suffered a concussion, broken nose and lost two front teeth.>> If you're going to eject a passenger, under no circumstances can it be done with unreasonable force or violence.>> Busted his lip.>> My God, look at what you did to him.
00:00:44
>> He says the mistreatment of Dr. Dao brings to light a larger problem in the airline business of overbooking and general disrespect of passengers.>> For a long time, airlines, United in particular, have bullied us.>> He also criticized United's CEO Oscar Munoz for not accepting blame sooner.
00:01:07
Dao's lawyer has filed an emergency request with the Illinois State Court demanding the airline preserve video, cockpit voice recordings, passenger lists, and other evidence associated with the event. Scrambling to put the lid on the public relations nightmare Wednesday, Munoz made another apology, vowing to no longer use law enforcement to remove booked, paid and seated passengers from its planes to make room for additional crew members.
00:01:32
The company now offering full refunds to all of the passengers on the flight. And Chicago's aviation department putting two more officers on administrative leave.