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00:00:00
>> Certainly in the industry, if not the country.>> The head of United Airlines hauled before Congress Tuesday, and he wasn't alone. Airline executives from American, Alaska, and Southwest, all grilled by Republicans and Democrats, united in condemnation over what they see as industry disregard for passengers. The Republican Head of the House Transportation Committee had a stern warning for the executives and their peers.
00:00:25
>> Get together collectively and figure this out, because if you don't, just like Mr. Gibbs said, like Mr. Capuano said, we're gonna act. And if we act, it's gonna be one size fits all. Seize this opportunity, cuz if you don't, we're gonna come, and you're not gonna like it.
00:00:43
>> The threat of new legislation coming in wake of this video. Showing Dr. David Dao getting violently dragged off a United flight in April, because he refused to give up his seat to make room for United staff, after the airline failed to find volunteers. The video sparked widespread outrage around the world, United CEO Oscar Munoz was forced to apologize, yet again.
00:01:06
>> I'm personally sorry for the fact that my immediate response, and the response of our airline, was inadequate to that moment. No customer, no individual, should ever be treated the way Mr. Dao was, ever.>> The scrutiny going far beyond the industry practice of overbooking flights, which United and American continued to defend.
00:01:26
They say it keeps ticket prices down. Southwest, however, says it plans to stop doing it. Lawmakers also complained about baggage fees, cramped flights in coach, insensitive and cranky airline staff, flight delays, basically every imaginable gripe ever uttered by any passenger.>> Problem with the flying experience is across the board, we all know it's a terrible experience.
00:01:54
>> The anger could mark an unwelcomed turning point for the industry. After years of successfully fighting off any new legislation, airlines could soon be in for turbulent times in Washington, even with a business-friendly Republican led Congress.