FIRST AIRED: September 21, 2017

Nice work! Enjoy the show!

×

You’re busy. We get it.

Stay on top of the news with our Editor’s Picks newsletter.

US Edition
Intl. Edition
Unsubscribe at any time. One click, it’s gone.

Thanks for signing up!

×

Transcript

00:00:01
>> Ryan Air might force some pilots to change their holiday plans to end the airline's cancellation chaos. The disruption fueled by a pilot shortage. Ryan Air has estimated compensation claims at up to 20 million Euros. But reputation as well as revenue is on the line. Airline boss, Michael O'Leary's offered pay raises to pilots as a sweetener to help plug the shortage.
00:00:26
The latest carrot, a 10,000 euro annual pay increase on top of a bonus. Ruerters' Connor Humphries has been at the airline's annual general meeting.>> Michael O'Leary got a pretty hostile reception from investors at the annual general meeting. They gave him a dressing down, said that his performance wasn't good enough.
00:00:49
But the majority of masters who vote by proxy, voted him back onto the board by 93%. So there's some dissatisfaction, but Michael O'Leary isn't going anywhere soon.>> Europe's largest airline, by passenger numbers, is facing an angry backlash from customers. The Irish firm is desperate to avoid adding to 2,000 flight cancellations, but so far it seems its pilots loyalties might be wavering.
00:01:17
Reuters has seen a letter from some in key operational hubs making a series of demands.>> The letter, which was distributed and by some pilots to journalist, said that they were rejecting an offer of a bonus in order to work ten extra days, but they also were demanding new contracts.
00:01:39
>> O'Leary shrugged off suggestions that pilot relations have strained, but told investors the airline doesn't have sufficient spare cockpit crew for the next three months. Around 500 of the firm's 4,200 pilots are set to take annual leave in October. O'Leary told shareholders, he takes personal responsibility for the operational mistakes.
00:02:01
Booking numbers over the coming weeks, will tell whether travelers are ready to forgive and forget.