FIRST AIRED: September 28, 2017

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>> Another day, another drama for Europe's busiest airline, Ryanair. As the budget carrier cancels yet more flights, British aviation authorities are demanding action, not words. The Civil Aviation Authority says the Irish airline failed to inform 400,000 customers of their full rights over cancelled flights. Ryanair has more than doubled its unprecedented cancellations since last week.
Cuts will now affect more than 700,000 customers over the next five months. The airline has denied it has a pilot shortage, instead blaming rostering problems. The CAA says it's furious with the Irish company, saying it provided misleading information after offering effective customers refunds or alternative Ryanair flights. Aviation rules mean Ryanair must also offer customers flights on other airlines if there are no suitable Ryanair services available.
The CAA also accused Ryanair of failing to let passengers know about its duty to cover things like hotels and meals when a flight is canceled. The airline said it will comply fully with whatever the CAA asks. Last week, boss Michael O'Leary told investors the impact of the first wave of cancellations would be less than 25 million euros.
On Wednesday, that figure doubled, and Ryanair abruptly dropped its planned bid for Italian carrier, Alitalia. The CAA can take court action if Ryanair doesn't comply with consumer rights law. Ryanair shares were down 2% on Thursday.