FIRST AIRED: September 25, 2017

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00:00:01
>> Uber's CEO has penned an open letter to Londoners, apologizing for the firm's mistakes all in a bid to keep their taxi license. Dara Khosrowshahi has been in the job for less than a month. He took to Twitter to write, we've got things wrong, and pledged to run the business with humility, integrity, and passion.
00:00:20
But Khosrowshari declined to comment on what exactly they were apologizing for. The city's given a clue. When regulators announced last Friday they wouldn't allow Uber to renew its license, they cited problems with the company's approach to reporting serious crimes and its background checks on drivers. And earlier this year, London police said Uber was either taking too long to report major incidents Including sexual assault or failing to disclose them entirely.
00:00:47
London's mayor has backed the regulators and attacked the company's response. Citycon said Uber was trying to have it both ways, claiming they want to do a deal for transport for London, while acting aggressively with what he called, an army of lawyers, on the other side. The mayor has left the door open, however, letting Khosrowshahi meet with city officials.