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00:00:00
>> This is a US government database designed during the Obama administration, to track unaccompanied immigrant children, and process their release. But since the moment it went online in January 2014, It has been rife with problems. Still it is a key part of the current effort to track children under government supervision who were forcibly separated from their parents by immigration officials in recent months.
00:00:28
Reuters correspondent Reade Levinson.>> Back in 2014 when there was surge of unaccompanied minors crossing the border. The government decided they needed to create a system for following these cases electronically. And so they created this web portal to track the cases of unaccompanied minors. And the portal was never designed to deal with the cases we're seeing now where children have been separated from their parents.
00:00:52
It doesn't integrate well with IC system for example. It doesn't integrate with parents Cases in immigration court. And so it's causing delays in reunification now because it's also handling these more complex family separation cases.>> The system operated by the Office of Refugee Resettlement or ORR is known as the UAC Portal, which stands for unaccompanied children.
00:01:16
Government employees, lawyers, shelter workers, and call center operators looking to answer parents' questions about their children's' whereabouts all rely on it. Those users have described a range of issues. The search function is poor, and the database can only handle a limited number of users without crashing.>> For example, some lawyers told us they can't log in around lunch time or in the evenings.
00:01:42
When there's a lot of demand for the system, they get locked out. People talk to us about. Information being deleted when they go to edit the kid's file. So the system's just not equipped to deal with what it needs to deal with today.>> Currently Pennsylvania based Applied Intellect has the contract for operating the portal, and it is unclear what work if any has been done to improve the website since President Donald Trump took office in January 2017.