FIRST AIRED: June 3, 2016

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COMING UP:Share Opener Variant 3

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Transcript

00:00:00
i'm jeffrey dustin and i covered airlines for writers and once he morning around her hair founded united skin tire fleets impacting tens of thousands of customers with the latest this highlights the growing impact that technical errors , i have them on the airline's operations more things are interconnected and a single technological disruption , you have a much bigger impact than it use you we have electronic luggage tags coming in mobile boarding pass on smartphones any one of these things has a technical glitch it impacts a much larger system and therefore more customers when you think about automation in particular it also means on fewer airport staff on the ground united did not have as many gate agents and service agents that it needed in order to help every single customer impacted now walking airlines you about this airlines have more profits recently from baggage fees from cancellation fees and so it seems that additional investment and back up plans for technical errors when they occur is possible