FIRST AIRED: July 6, 2017

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Transcript

00:00:00
>>
SOUND]>>
For a restless two year old, sitting in your mother's lap, even for a short interview, can be a lot to ask.>> I'm sorry, I need to get him a glass of water.>> Now imagine being the mom, forced unexpectedly to hold her son in her lap for an entire three and half hour flight.
00:00:15
That was Shirley Yamauchi.>> I was concerned for his safety. I attempted putting the seatbelt over him for the two of us, and it was very difficult.>> Yamuchi says she paid nearly $1000 to buy her son Taizo a ticket to travel from Hawaii to Boston. After a long layover in Houston, the two were waiting to take off for the last leg of their trip, when a man who had been on standby said her son was in his seat.
00:00:41
Yamauchi says she complained to the flight attendant, but didn't get much of a response.>> The flight was full, and she shrugged and she walked away.>> Yamauchi was forced to hold her 25-pound son in her lap, but says she didn't push the issue further for fear of causing a scene and getting kicked off the flight.
00:00:58
>> I didn't want that to happen to me.>> It took United five days to issue an apology after her husband posted pictures on social media. The airline says the mistake happened after agents inaccurately scanned the boy's boarding pass, making it look like he was not checked into the flight.
00:01:14
United has refunded the boy's ticket and provided the family with a travel voucher.