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00:00:00
>>
SOUND]Mi
rosoft Surface, laptops and tablets getting low marks on reliability. Consumer Reports Thursday removing its recommended designation for Surface products and says it can no longer recommend any other Microsoft laptops or tablets, in light of its findings. Reuters Correspondent, Salvador Rodriguez.>> Consumer Reports surveyed 90,000 of their laptop and their tablet owners and they found that Microsoft had the worst reliability.
00:00:29
Ratings out of any brands that make these devices. They were a significant outlier. They weren't specifically able to determine what the most common issue was, but they did find that many of the responders said they encountered issues where the devices would freeze up. They would unexpectedly shut down or there were issues with the touch screens.
00:00:51
It not a good look for Microsoft, especially because they are still young when it comes to hardware. This is a space that they've been Putting some effort into breaking into, but at the same time, this is one of Microsoft's smallest business, so it shouldn't have too big of an impact.
00:01:05
>> Microsoft is disputing the study, saying we don't believe these findings accurately reflect Surface owners' true experiences, or capture the performance and reliability>> Improvement made with every Surface generation. Microsoft entered the hardware market with its first Surface tablet in 2012 and has released a series of new tablets and laptops including the well-reviewed Surface Pro, which doesn't come cheap.
00:01:32
The Surface Pro's top model costs over $2000.