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00:00:00
>> Starbucks' coffee is anti-black.>> Starbucks is in full damage control mode, taking a big step Tuesday to try and turn down the temperature, after the arrest of two African American men at a Philadelphia Starbucks, sparked days of protests, and calls for a boycott, over claims of racial profiling.
00:00:19
Starbucks says, all of it's eight thousand plus company-owned locations in the US will be shut down during the afternoon of May 29th, so staff can go through racial bias training. The other 6,000 or so licensed stores and kiosks throughout airports and malls, will remain open, but training materials will be sent out to those locations.
00:00:42
CEO Kevin Johnson took the drastic step, after meeting with, and apologizing to the two men. Who were arrested after a manager called the police. That manager is no longer with the company. Johnson is getting high marks, just like his predecessor Howard Schultz, said Reuters correspondent, Lisa Baertlein.>> Nobody does this kind of thing better than Howard Schultz.
00:01:05
He waged into these sort of conversations with confidence and ease. And really has a knack for saying exactly the right thing. I think there was some questions from the beginning about Kevin Johnson given that he came from a technology background, which is more about gadgets than people. But he really looked warm, and said the right things, particularly what he said on Good Morning America about taking personal responsibility for what it was.
00:01:30
>> Johnson, in a message to employees, promised to review company practices to avoid the, quote, reprehensible outcome. From being repeated in the future. Even though the afternoon is not the strongest part of the sales day, closing that amount of stores for any period of time, is sure to hit Starbucks in the wallet.
00:01:47
>> Shut it down.