>> The city of Atlanta has experienced a ransomware cyber-attack.>> Nearly a week after hackers brought the city of Atlanta to its knees in a massive cyber-attack, residents are still reporting problems accessing city government websites. Atlanta's mayor this week referring to the hack as, quote, a hostage situation and an attack on our government.
Saying the city was doing all it can to get critical systems back online.>> We immediately assigned an incident response team that has been working literally around the clock. As hackers crippled the city's servers with malicious software, millions of Atlanta residents were left scrambling to pay their traffic tickets or water bills online.
The city could not process court cases or warrants. And police officers had to write reports by hand. Reuters' reporter Laila Kearney has been following the story.>> Hackers have demanded $51,000 to be paid in bitcoin. The city has not publicly said who the hackers are. They said that they have internally identified them.
They also haven't said whether or not they will pay the ransom.>> According to the FBI, cyber criminals made more than $1 billion from ransomware in 2016. Increasingly targeting major institutions like banks and hospitals, and now a city.>> For the city of Atlanta, it is unprecedented. They have just never been hit with anything like this before.
They've never had their city services disrupted by something like this before. So things are still unfolding with the hack and with the city's ability to sort of disentangle itself from the situation. One big question will be how much the city will lose financially or have to pay as a result of this hack.
>> On Tuesday the city of Atlanta advised its employees that they could begin turning on their computers for the first time since Thursday's hack. But employees in five of the cities 13 departments are still performing their jobs manually.