FIRST AIRED: March 20, 2018

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00:00:01
>> United Airlines is cancelling a program that carried pets in the cargo holds of its jets. The carrier on Tuesday said it would review its pet safe program and make improvements. And it comes in the wake of a slew of puppy PR nighmares.>> I never, ever imagined this.
00:00:20
>> Last week, a German Shepherd that was expected to arrive in Kansas City, Missouri, ended up in Japan. The dog was mistakenly swapped with a Great Dane. Both animals were eventually returned home. On Thursday, United diverted a jet carrying 33 passengers after realizing that a pet had been mistakenly loaded onto the wrong flight.
00:00:42
All these mishaps follow national outrage after a family's French bulldog puppy died when a flight attendant instructed the owner to place the pet carrier, dog and all, in an overhead bin for a three and-a-half hour flight. United announced it would begin next month issuing brightly colored bag tags for pets to help flight attendants more easily identify the animals.
00:01:06
As for the pet safe program, the airline did not announce when it might resume. It promised to honor all reservations made before March 20th.