FIRST AIRED: February 19, 2018

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Transcript

00:00:01
>> The final moments of what's being called the cruise from hell. Police ferry away some of the 23 passengers kicked off a Carnival South Pacific voyage after a series of wild brawls with security staff. That was on Friday, and the world's largest cruise operator has been in damage control since.
00:00:19
Now it's announced an investigation into what happened with a particular focus on how its bouncers reacted. In a statement Monday, it described the violence, which cut the ten-day trip short, as unprecedented. Much of it was captured on video and posted to social media, with some onboard feeling Carnival's muscle has a lot to answer for.
00:00:39
>> The security, I saw them hit. I also saw them hit a younger girl who saw her mum getting hit. So she was in distress saying stop hitting, stop hitting. And then they hit her across the face.>> Others say the group was looking to cause a stir.
00:00:53
>> Yeah, just anything to make trouble. And it just took until what, the last day, to ruin everyone's trip and ruin my honeymoon. So it was terrible.>> Carnival hasn't said when the investigation will wrap up. It has, however, apologized to guests and offered them a 25% cruise credit for future trips.
00:01:14
Those customers will now need to decide if they can look past this PR nightmare.